1/10 Scale Off-Road RC Climber

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

We’re thrilled to offer FREE shipping to over 200 countries across the globe!

Please note: While we strive to reach as many customers as possible, there are some locations we are unable to ship to due to logistical reasons. We recommend checking our shipping policy or reaching out to our customer service team to confirm if your country is eligible.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

When you order an item that’s in stock, we promise to have it on its way to you within a maximum of 3 business working days. We’re all about getting your items to you quickly and efficiently!

Please see our detailed shipping & delivery policy here.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on momsgem.com is protected.

Please see our detailed Refunds & Returns policy here.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing, please, contact us first at support@momsgem.com and we guide you through.